ArkLaTex IT was recently contacted by Litton Mortgage to help resolve a connectivity issue between their Shreveport and West Monroe Locations. Litton mortgages uses IP phones and have a central server located at their Shreveport office and depend on the connection between offices for both data and phone service.
After two weeks of unsuccessful attempts Litton Mortgage’s previous IT vendor was unable to resolve the issue and informed Litton Mortgage that they would not be able to assist them with this issue any further. Upon arriving at the Shreveport office ArkLaTex IT’s Jeff Clarke quickly realized that the previous vendor was using low end routing equipment the was not capable of providing the reliability and speed required for such a configuration. ArkLaTex IT had the necessary equipment in stock and was able to get them online within 24 hours of arriving on site for the first time.
The routers have been in place for over a month and Litton’s systems have been running ever since.
“It took two weeks for our previous IT company to give up and ArkLaTex IT had everything up and running in twenty four hours,” said Jaclyn Litton of Litton Mortgage.
“Many IT companies use low quality equipment,” says Jeff Clarke, Owner of ArkLaTex IT Solutions. “ArkLaTex IT uses commercial grade equipment that provides the reliability and stability business customers need. ”
Commercial Grade does not necessarily mean high cost. There is a fine line where knowledge and experience teamed with quality equipment results and a cost effective reliable solution to IT challenges. This is just one example where ArkLaTex IT used that experience to solve a customer’s problem in short order.
ArkLaTex IT Solutions provides comprehensive IT, Interactive Marketing Services and consulting to small businesses in the Shreveport and Bossier City area . Our specialty is stepping into a client’s office as a partner that learns your systems and handles all of your technical issues. Our offerings include computer service, computer repair, help desk, IT support, website design, search engine optimization, social media, website hosting and IT consulting. You can rest assured that your systems and business are in good hands with ArkLaTex IT!